Coming together to deliver excellent service and a safer experience
Join with us to duty of care and promote service excellence combining:
- Duty of care with online training solutions
- Proactive quality recruitment from the local labour market with our simple job posting service.
- Insights customer feedback programme.
Discover the difference with our..
Directory
A platform for businesses and customers wanting a different experience in their travels and leisure time.
All listings are independent who have a passion for service and the quality of their products. Proud with members commited to staff training and their duty of care responsibilities.
- West End/Central London
- Stratford upon Avon
- Brighton
- Winchester
- Venues – Wembley Stadium
With over 40+ million visitors to these places – plans to add many more!!
Hospitality Training
Essentials
Bite-sized learning solution in 10 minute pieces – at a time convenient to your staff accessible 24/7.
Giving staff the essential knowledge they need for their and your duty of care responsibilities..
- Personal Hygiene
- Safety at Work
- Handling Food Safely
- Licensing Laws
- COSHH
- Customer Service Excellence
Value for money – price £10 per member of staff including a e-certificate. Excellent discounts for bulk purchases.
Recruitment Services
Job Posting Service
Recruitment Marketing – a dedicated professional web page to engage customers to promote your vacancies via their social networks.
Advertising Materials – We supply you a professional poster with a QR code specific to your business.
Scan and Apply Solution – within 30 seconds applicants can post their CV to your email account.
Value for Money – no web designers or hosting fees with costs as little as £1 per week!!
Customer Feedback
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Use our materials or we can work with you to design customised solutions for your business.
Not just posters or table cards, it can include t-shirts, wrist braclets, beer mats etc. ..!!
Insights
Know the naked truth about your business and how well you are meeting your customers needs!!
Know the naked truth about your business and how well you are meeting your customers needs!!
Sign up for our FREE and simple to use national surveying tool.
Or build with us a dedicated customer insight programme – that can include email marketing, promotions and loyalty schemes.
Personal Journals
All online tools are restricted to encouraging general knowledge, we use quizzes to improve retention of learning.
However, with AI and Google there is the temptation for staff to speed through the ‘digital’ method using these tools to complete it.
Therefore, if you want to add another level of learning that uses an old school personal journal we have these workbooks avaibable in packs of five for £24.99 (exc postage and packing).
You can sit down with staff, review their learning and then give them a final assessment at the end.
Our Mission
Philip Gowan, founder and director says;
“Independent businesses USP is that their success depends on caring and delivering excellent service and products to their customers.
Our range of solutions is designed to support smaller businesses on recruitment, essentials of duty of care training and improve performance with insights from customers feedback.
For larger businesses or suppliers we can build customised solutions
An example of this which we are very proud is the support we have given the Charity Willows 301 and their founder Emma Haselton in enabling them to reach out to business with ‘Break the Cycle Domestic Abuse’ campaign.